Last updated: September 15, 2025
HealthHeart (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from shop.HealthHeart.in (the “Site”). By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect information about you in various ways. This includes:
Personal Information you provide directly: name, email address, phone number, address, payment details, health data (e.g. based on the tests you request), prescription images or documents, etc.
Automatically Collected Information: when you visit our Site, we may collect certain information automatically, such as IP address, browser type, pages you viewed, date/time of access, device type, cookies, usage data.
Third-Party Sources: we might obtain information about you from third parties like our service providers, labs, or partners (e.g. when verifying prescriptions, doing lab tests) if you gave them permission or they are authorized to share such data.
2. How We Use Your Information
We use collected information for purposes such as:
Processing your orders and appointments (e.g. test bookings, home sample collection)
Verifying and validating prescriptions and health data
Communicating with you about your orders, test reports, reminders, customer support
Improving our Site, services, and offerings
Sending you updates, promotions, or marketing communications (only if you consent or as permitted by law)
Maintaining security, fraud detection, and preventing unauthorised use
Ensuring compliance with legal obligations
3. Sharing Your Information
We may share your information in the following circumstances:
With service providers who perform services for us — for example, labs, courier services, payment processors. They are obligated to keep your information confidential.
With healthcare professionals when needed to fulfill your test orders, report consultation, or validate prescriptions.
Legal Requirements: if required by law, regulation, court order, or government authority.
Business Transfers: in case we merge with, are acquired by, or sell all or part of our assets, your personal information may be transferred.
With your consent: for any other purpose you agree to.
4. Data Security
We take reasonable actions to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encrypting sensitive data (like payment information), restricting access internally to those who need it, etc. However, no method of transmission over the internet or electronic storage is 100% secure — while we strive to protect your personal information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect information about how you interact with our Site. These help us:
Remember your preferences
Facilitate login and use of the Site
Analyze Site usage to improve our services
Provide targeted marketing (with your consent)
You can set your browser to refuse cookies or alert you when cookies are being used. However, some features of the Site may not function properly without cookies.
6. Retention of Your Data
We will retain your personal information only for as long as needed for the purposes set out in this policy:
To provide services to you
To comply with legal obligations
To resolve disputes
For as long as required to support business operations
When no longer needed, we will securely delete, anonymize, or aggregate your data.
7. Your Rights
Depending on the laws applicable to you, you may have certain rights regarding your personal information, such as:
Accessing the personal data we hold about you
Correcting or updating inaccurate or incomplete data
Requesting deletion of your data
Restricting or objecting to certain processing of your data (for example, marketing)
Withdrawing consent where processing is based on consent
Data portability (to receive your data in a format to transfer elsewhere)
To exercise these rights, contact us using the details given below.
8. Children’s Privacy
Our services are not directed at children under [insert age, e.g. 18 years]. We do not knowingly collect personal information from children under that age. If you believe we have collected such information in error, please contact us and we will take steps to delete it.
9. Links to Other Sites
Our Site may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. We encourage you to review this policy periodically to stay informed of any changes. Continued use of the Site after changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or want to exercise your privacy rights, please contact us:
HealthHeart
Corporate Office: 14, 2nd Floor, MM Road, Jhandewalan, Near Jhandewalan Mandir, Delhi 110055, India
Phone: +91-9999123324